That night, Hajime calls Tsugumi out on her behavior just as a man begins yelling at the nurses at the front desk about his wife's death. The nurses tell the man, Higuchi, to calm down as there was nothing they could have done. Higuchi begins spouting a conspiracy theory that the hospital made a deal with various lawyers to avoid a negligence charge after his wife Yoshiko's death. A nurse walks up and tells Hajime that Higuchi thinks that Kanako is responsible for his wife's death. Higuchi says he hopes Kanako goes to Hell, which leads Hajime to visit him the next day, but Tsugumi has another vision of Ai's client who looks nothing like Higuchi. The vision becomes more and more bizarre as Kanako tries to wake Tsugumi up. Hajime tells Higuchi to make peace with the fact that his wife died and to stop bothering the nurses. Higuchi continues to blame Kanako, causing Hajime to ask if he accessed the Hell Correspondence. Higuchi says that he has no idea what Hajime is talking about.
Tsugumi wakes up, much to Kanako's relief. Tsugumi gives Kanako an apple and tells her that she's a good person. Tsugumi asks about Higuchi and Kanako tells her that a lot of angry people are just hiding sadness and that dealing with them is just a part of her job. As Kanako walks out, Tsugumi says that she's still going to be sent to Hell. Tsugumi runs out into the hall only to find the apple on the ground and Kanako nowhere to be seen. Hajime walks up and Tsugumi says that Kanako just got sent to Hell before running out into the lobby as Kanako wakes up on the boat to Hell. Kanako asks where she is and Ai tells her she is being ferried to Hell. Terrified, Kanako asks why she was banished to Hell. Hajime and Tsugumi run out into the lobby and find the man from Tsugumi's vision, who grins and walks away holding the thread. Ai shows Kanako an image of the man, who Kanako has never seen before. Kanako cries in desperation and beg someone to save her, to no avail. On the shore, Hone Onna says she doesn't feel good about this one. Ren says that innocents have been sent to Hell many times over the centuries and Ai has to take all of them. Wanyuudo says that while it may be what Ai's duty, her heart is beginning to break from the strain. Back in the world of the living, Hajime and Tsugumi find the man, who died of a drug overdose. Tsugumi asks why the man banished Kanako, an innocent person, to Hell. Hajime says that he probably just wanted to hurt someone and asks Tsugumi if she's still on Hell Girl's side. Tsugumi is horrified at the random cruelty of Kanako's banishment, but doesn't want to admit that she was wrong about Hell Girl being a force for good and runs off to a playground nearby. Tsugumi has another vision, this time of Sentaro and a younger Ai. Ai herself appears before Tsugumi and asks how she knows about Sentaro.
This episode contains examples of:
- Broken Pedestal: Downplayed. Up until this, Tsugumi had seen the Hell Correspondence as a necessary evil at worst. She never considered that it could be turned against an innocent.
- But for Me, It Was Tuesday: A very tragic example. Kanako has no idea who would hate her enough to condemn her to Hell.
- Deconstruction: This episode is an even more brutal one than the doll episode. This time, the person who got sent to Hell was completely innocent and was banished in an act of random cruelty by someone she had never met.
- Downer Ending: In a series with several of these, this one stands out for its sheer cruelty. Kanako is sent to Hell by a stranger for unknown reasons despite being portrayed as well-loved and innocent, and there's nothing anyone can do to save her from her fate despite Ai and her minions openly pitying her. The only teensy tiny bright side to the situation is the mysterious man who sent her killed himself soon after doing so, damning him to an eternity of suffering in Hell, but Hajime and Tsumugi never get any answer for why he would do something so horrible to an innocent person, and neither does Kanako, who screams in horror and disbelief as she's ferried to Hell.
- Dramatic Irony: Kanoko talks with Tsumugi about Higuchi venting his anger at her being a part of her job that she accepts because she wants him to be able to alleviate his pain and be at peace, oblivious to the fact that she may be being sent to Hell by Higuchi. Tsugumi lampshades this, and Kanoko is promptly sent to Hell... by a complete stranger who sent her to Hell over nothing.
- Even Evil Has Standards:
- While she wears her usual stoic expression, Wanyuudou says that he can hear Ai's heartbreaking as she ferries Kanako to Hell.
- Ai's minions are shocked by the senselessness of Kanako's banishment, not that they have any choice in the matter. At one point, Ai asks her "Grandmother" if carrying the order out is the right thing to do and doesn't get any answer either way.
- Face Framed in Shadow: The Client, as seen above, is mostly shrouded in shadow, to emphasize how much of a bad guy he is. We don't see his full face until he dies.
- For the Evulz: Heavily implied to be the reason why Ai's client pulled the thread. He just wanted to hurt someone.
- Head-Turning Beauty: Hajime has this reaction upon seeing Kanako in her pajamas.
- Murder-Suicide: One of the possible readings of the client's death at the end, after he used the Hell Correspondence as his murder weapon against Kanako.
- Nice Girl: Kanako, who is portrayed as sweet and nurturing with no ulterior motives for the kindness she shows her patients. This makes her being sent to Hell over what's implied to be nothing all the more tragic.
- No Name Given: Unusual for this series, the Client isn't named. The other clients we find out their names, somehow or another, but we never find out this guy's name. This leaves viewers as in the dark as Kanoko is.
- Nothing Is Scarier: The viewer never gets a preview of what eternal torment lies in store for Kanako, as Ai and her crew don't torture her before taking her or even on the way to Hell, as they have with other victims.
- Oddball in the Series: One of the few episodes that takes place entirely from the victim's side of the story. We learn nothing about the client, not even his name, leaving us just as in the dark as Hajime, Tsumugi, and Kanoko about his motivations.
- Red Herring: Higuchi has a grudge against Kanako because he thinks that she let his wife die and threatens that he will send her to Hell. Turns out he's never even heard of the Hell Correspondence.
- Slasher Smile: Ai's client gives one (seen above) after pulling the thread.
