History Characters / Superstore

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* BirdsofaFeather: Has a passive and chill temperament like his adopted parents.

* TheVoiceless: Never has a line in the show despite appearing in almost every episode.

* TheBusCameBack: She returns to the store a few times, to [[spoiler:help hide Mateo from ICE at the end of season 4, and in season 5 to support the store's unionization efforts, by bringing over the union cards from her own store.]]

* {{Foreshadowing}}: Her first introduction to the store happens while everyone walks out and ignores her after Glenn forgets to introduce her. This gives a clue on how she will be treated further.

A long term Cloud 9 floor worker who is in almost every group shot doing [[FunnyBackgroundEvent something entertaining]].

* SecretOtherFamily: Divorced fellow Superstore associate Rob after it was revealed he had a secret other family. And that she had one as well.

* HiddenDepths: Often the subject of surprising revelations, such as taking a spinning class, being part of a thruple, and [[spoiler: being behind the severed feet found throughout the store.]]

* MadeOfIron: It survives being thrown off a roof with nary a scratch and immediately goes back to work.

* {{Nepotism}}: Hires her totally incompetent and unqualified son to become manager.

Amy’s husband, a failed entrepreneur who makes grilling videos.

Glenn's wife.

* IllegalImmigrant: An undocumented Filipino. Notable in that Mateo hadn't known he WAS illegal until the episode "Olympics" -- he'd previously thought that Asians weren’t allowed to vote and that greencards could be bought at the same store as the one where they sell knockoff bags and [[ArsonMurderAndJaywalking bootleg Spider-Man DVDs]].

Cloud 9's weary, beleaguered, floor manager, in charge of handling assignments of sales associates on a day-to-day basis. As of the beginning of the series, she has been working at Cloud 9 for ten years.

* PutOnABus: She is fired from the store in season 3, and later makes minor appearances as a can collector (in person) a hologram (digitally), and eventually, as Amy's assistant (also in person).

* InnocentlyInsensitive: Glenn *means* well, but due to his incessant need to be liked, lack of a backbone in regards to anything corporate which routinely puts his staff in uncomfortable if not outright dangerous situations, imposing his values onto those who do not share them at all because he thinks he knows better, and his overall ManChild personality, he can be an absolute nightmare to put up with.

[[folder: Marcus]]

A long term Cloud 9 floor worker who is in almost every group shot doing [[FunnyBackgroundEvent: something entertaining]].

* HiddenDepths: Often the subject of surprising revelations, such as being taking a spinning class, being part of a thruple, and [[spoiler: being behind the severed feet found throughout the store.]]

[[folder:Glen]]
!!Glen
-> '''Played By:''' Itself

A robot added to the store in season 5.

* CargoShip: One of the interstitials has it run into a police bomb robot while romantic music plays over the store speakers.
* FlatCharacter: Comes with being a voiceless robot; it's mostly defined by the actual staff's opinion of it.
* JobStealingRobot: Its presence irks the Cloud 9 employees as they assume it'll make their jobs obsolete.
* MadeOfIron: It survives being thrown off a roof with nary a scratch and immediately goes back to work.
* OneSteveLimit: Averted for comedy, the fact that it's a robot with Glenn's name does nothing to assuage fears that Cloud 9 is trying to replace its staff with machines.

!!Corporate Employees
[[folder:Jeff]]
!!Jeff Sutin
->'''Played by:''' Michael Bunin

Cloud 9 district manager, brought in to evaluate the store.

* AmbitionIsEvil: ZigZaggingTrope. Early on at the beginning of season 2, Dina knows that he aspires to rise through the ranks of corporate, which she uses to blackmail him into not suspending or firing Amy due to Marcus accidentally slicing off his finger under her supervision (due to him also being at the store when the incident happened). However, he willingly resigns from his district manager position in order to pursue a relationship with Mateo (who is unable to transfer stores to work away from Jeff due to [[spoiler:being undocumented.)]] At the end of season 3, this trope is played straighter, as he works with the store's employees to [[spoiler:expose corporate's plan to fire all workers older than 70 to save money, including Myrtle, at a lived-streamed meeting, but he backs down when Cloud 9's CEO offers him a new, high-ranking, corporate position on the spot.]] However, in season 4, he does offer information to Amy in critical moments.
* TheAtoner: Starts showing signs of this in the second half of season 4, as his new job allows him to hear critical information from corporate that he can later pass on to Amy [[spoiler:when she becomes store manager.]]
* TheCassandra: In the season 4 finale, [[spoiler:he is the first to hear that Homeland Security is being sent to the store. He immediately excuses himself and tries to call Mateo directly multiple times, but is sent to voicemail. It's only when Amy picks up his call that he's finally able to tell someone that Mateo needs to run.]]
* TheFriendNobodyLikes: The cast is initially friendly towards him until he sells out to corporate while they were petitioning to get Myrtle's job back. Mateo breaks up with him and he becomes a person who tries too hard to fit in. His associates in [[spoiler:Cloud 9's Chicago office are also shown thinking of him as weird, but they never suspect that he's passing critical information to Amy and Mateo.]]
* TheMole: When he [[spoiler:betrays Mateo and the rest of the store's employees by accepting a cushy corporate job instead of exposing corporate's wrongdoings,]] he weakly attempts to justify his choice by arguing that he will be the workers' "man on the inside," helping to take down corporate from within. While none of the workers believe him for a second, he does use his position to offer Amy and Mateo information at critical moments, such as warning them [[spoiler:that corporate is sending ICE to raid the store to intimidate the workers out of unionizing]] and later that [[spoiler:that corporate is considering shutting down the store.]]
* OppositesAttract: Jeff is buttoned-up, professional and composed. His brief boyfriend, Mateo, is swishy, conniving and a wee bit backstabby.
* PokeThePoodle: After learning that [[spoiler:Amy set Mateo up with her brother]], Jeff's idea of revenge is to... fart in her office.
* SecretKeeper: He knows that Mateo is [[spoiler:undocumented]] and initially quit his job as district manager to avoid getting him caught.
* StraightGay: Mateo can apparently tell that he's gay because of his "gaydar," but nobody else even remotely guessed that Jeff was gay until Mateo tells them they're in a relationship.

[[folder:Laurie]]
!!Laurie Neustadt
->'''Played By:''' Jennifer Irwin
The District Manager after Jeff quits, introduced in season 3.

* FunctionalAddict: Her most notable trait, besides disliking Amy, is her cocaine habit.
* {{Nepotism}}: Hires her totally incompetent and unqualified son to become manager.

[[folder:Maya]]
!!Maya Fonseca
->'''Played By:''' Creator/JustinaMachado

The District Manager in season 5, after Laurie gets fired.

* ContrastingReplacementCharacter: Unlike her predecessor Laurie, she's friendly and has Amy's best interests in mind.
* NiceGirl: Probably the most approachable of Cloud 9's management, but she's still a ''manager.''
* {{Foil}}: Like Amy, she's a driven and hardworking Latina who acknowledges that there are not so many opportunities for women like them. But while Maya sees corporate advancement to be a perfectly fine career path, Amy is more reluctant, since it feels like she is betraying the store's unionization efforts.

!Other Characters
!!Amy's Family
[[folder:Adam]]
!!Adam Dubanowski
-> '''Played By:''' Ryan Gaul

Amy’s husband, a failed entrepreneur who makes grilling videos.

* AllTakeAndNoGive: He basically always puts Amy in a tight spot where she’s forced to take jobs she doesn’t want by making ludicrous decisions on the spot, but doesn’t ever consider what it’d be like if Amy did the same.
* ParentsAsPeople: Adam is implied to be a good dad to his daughter Emma, but he's clearly not as great a husband to his wife Amy. We're given the impression he doesn't have a stable job, and he pursues business ventures that get nowhere. Amy more than once is exasperated with his lack of responsibility when it comes to money or being as financially supportive to the family.

[[folder:Emma]]
!!Emma Dubanowski
-> '''Played By:''' Isabella Day

Amy and Adam’s daughter, whose birth led to Amy’s needing to work at Cloud 9 in order to support her family.

* DeadpanSnarker: It comes from having a mother like Amy. This is what clues Jonah in to her being Amy’s daughter.
* FirstPeriodPanic: Emma gets her first period while Jonah is watching her in "Shoplifter". He's more or less just a stranger to her: just a guy her mom works with, and he has no idea what to do in the situation. This also inadvertently results in Dina discovering her presence in the store at some point, which is not allowed within Cloud 9’s policies.
* LikeFatherLikeSon: She acts very similar to Amy, such as crossing her arms, being very sarcastic, and immediately denoting Jonah as incompetent.

[[folder:Eric]]
!!Eric Sosa
->'''Played By:''' George Salazar

Amy's brother.

* NiceGuy: He's very kind and considerate. When [[spoiler:Mateo's ankle monitor goes off at Sandra's wedding]], Eric doesn't abandon him but instead [[spoiler:buys a long extension cord so Mateo can charge it on the dance floor.]]
* StraightGay: Not as swishy as Mateo but still into men, although the implication is that he's a bit of a soft-spoken homebody.

!!Other Family Members

[[folder:Bo]]
!!Bilbo "Bo" Derek Thompson

-> '''Played By:''' Johnny Pemberton

Cheyenne’s boyfriend, later husband, and father of her child.

* AwLookTheyReallyDoLoveEachOther: Despite his glaring flaws, he seems to genuinely love Cheyenne and wants to raise their kid together. The real problem is that he has no clue how to go about it.
* BerserkButton: Being a "sellout" in any way - he's an aspiring rapper that hates the thought of his music being catchy.
* PrettyFlyForAWhiteGuy: Bo is a wannabe rapper.
* RadioFriendliness: Frequently tries to overload his songs with political messages, and Cheyenne asks him to tone it down.
* TheSlacker: It's clear that Bo isn't particularly hardworking or motivated, and initially doesn't seem aware that he would have to contribute to raising Harmonica beyond occasional babysitting duties.
* StagedPedestrianAccident: The $5,000 he got for being hit by a car was (probably) genuine, but when faced with the cost of childcare, he mentions that he'll need to be hit by ''so'' many cars.

[[folder:Jerusha]]
!!Jerusha Sturgis
-> '''Played By:''' Kerri Kenney

Glenn's wife.

* BirdsOfAFeather: Like Glenn, she's a bit of a fragile wimp.
* TheGhost: In the first two seasons, she's oft-mentioned but never appears. She finally does so in "Golden Globes Party".
* LawOfInverseFertility: After she and Glenn decide to have a biological child, they find out that Jerusha's uterus is "shaped like a corkscrew" so she can't conceive.
* TextileWorkIsFeminine: Fits a certain stereotype of a sensitive, cardigan-wearing wife who does needlepoint in her spare time. However, nobody considers her work very good. She later admits that she took it up at least partly because it was a classically feminine hobby.

[[folder:Jerry]]
!!Jerry
->'''Played By:''' Chris Grace

A man both Sandra and Carol develop an interest in.

* AmbiguouslyBrown: Until “Cheyenne’s Wedding”, where her relatives on her father's side are revealed to be Chinese. Her actress is half-Japanese.

One of Cloud 9’s newest employees at the start of the series, Jonah is an overly politically correct business school dropout who immediately develops a rapport with Amy.

* BlackAndNerdy: He's a black man who geeks out over video games and has some impressive technological know-how.

* ControlFreak: Due to years of wrangling coworkers, Amy can't help but try to take charge in a situation. Sometimes this comes in handy (like when Sandra's wedding begins to fall apart), other times it causes boundary problems (like when she swears up and down not to interfere with her brother and Mateo, but does so very obnoxiously anyway).

* HardWorkHardlyWorks: Played with; by the start of the series, Amy has been working for Cloud 9 for ten years but is only a floor manager. This doesn't (technically) give her much authority, but it's clear that everyone respects her, which is what counts. This is subverted by the end of season 5, '''big time.'''

* HiddenDepths: The reason why Jonah is working at Cloud 9 is because he burnt himself out at business school to the point of dehydration and ended up in the hospital. His working at Cloud 9 is his way of taking time for himself to slow down.

** Amy's husband Adam thought he was gay at first and trying to make sexual advances towards him instead of trying to sell him things to win the Color War (what he was really doing).

* PrettyBoy: He's a pretty young man with white skin and black hair (almost of RavenHairIvorySkin appeal). His appearance is often commented upon, so it gets Lampshaded on numerous occasions. Jonah gets likened to a male Tinker Bell, he's said to have geisha features, he's supposed to look like an elf or a baby of a panda and a Disney princess, and apparently he's a fancy little porcelain doll-man.
* SitcomCharacterArchetypes: The Dork, as much of the humor surrounding Jonah is how uppity and awkward he is, and how his hobbies are inaccessible to the other characters. Also some shades of the Square, as he is often baffled at the goings-on.

The oddly serious, drill-instructor like assistant manager.

* AmbiguouslyBi: Claims to be "super straight" when flirting with an attractive doctor, but also says she'd only have to be paid $75 to sleep with Cheyenne, which is tens of thousands of dollars less than it would take to get her to sleep with Elias. She also offers to seduce the female district manager for the sake of Amy's career, and makes multiple comments about finding Amy and Cheyenne attractive.

** Dina at the start of the series treats the employees under her as replaceable, and her BrutalHonesty to everyone reflects that. She does soften a little bit as the show goes on, becoming more of a JerkWithAHeartOfGold. The series finale shows [[spoiler:that she can't decide whom to take with her as she goes on to manage the fulfillment center that replaces Cloud 9, and she's genuinely struggling to pick whom to take until Sandra makes the decision for her. And Dina lets Sandra - Sandra! - be assistant manager as a thanks.]]

* InnocentFanserviceGirl: Every Halloween, she wears a sexy cop uniform, which she arbitrarily picked out just so she wouldn't be the only one not wearing a costume. As a result, a lot of emphasis is placed on her generous bust, which she somehow never really notices. Garrett actively tries to avoid her the first time, because her chest is literally at his eye level.
* JerkWithAHeartOfGold: Grows into this. While she is consistently a harsh jerk, and some of [[PetTheDog nice things]] she does for other employees comes with payback or some other catch that negated the heartwarming, she comes to genuinely look out for the others and see them as friends. The first prominent example of this would be early in season 2 when she blackmails Jeff into not suspending or firing Amy after Marcus cut off his thumb, by threatening to report to Jeff to corporate for being on site as a district manager when the incident happened.

* NotGoodWithPeople: She doesn't care much for other people's feelings, but she is very compassionate towards birds and occasionally other animals. In one ChristmasEpisode, she leaves the FictionalCounterpart of a Salvation Army bell-ringer out in the snow, but brings the reindeer into the store to get warm.

* DeadpanSnarker: Garrett will often point out the ridiculousness of lines that come out other characters, to an almost comedically self-deprecating effect on the parts of the writers.

* OnlySaneMan: Occasionally comes off as this, especially when he’s making announcements on the PA system…

* NotSoAboveItAll: Mateo is an incredibly hard worker, as well being being highly competitive, and he looks down on the rest of the cast for not working as hard as he does... when he's actually working. He takes unscheduled breaks when he feels like it, and has spent the entire day in the break room on at least one occasion.

* ThePerfectionist: To the point that, even [[spoiler:during his time as an incarcerated non-employee who is just visiting]], he burns himself out improving and tidying up the Cloud 9 store.

** Dina at the start of the series treats the employees under her as replaceable, and her BrutalHonesty to everyone reflects that. She does soften a little bit as the show goes on, becoming more of a JerkWithAHeartOfGold. The series finale shows [[spoiler:that she can't decide who to take with her as she goes on to manage the fulfillment center that replaces Cloud 9, and she's genuinely struggling to pick who to take until Sandra makes the decision for her. And Dina lets Sandra - Sandra! - be assistant manager as a thanks.]]

* OOCIsSeriousBusiness: Considering how seriously she takes her assistant manager position, the fact that she takes a demotion to floor worker to pursue Jonah (which she couldn't do as an assistant manager, due to being his superior) shows that she's really into him.

* DependingOnTheWriter: Mateo is either making fun of someone (e.g. Glenn) for being older or feeling out-of-touch with the youths (e.g. Cheyenne and Bo, who are both Gen Z kids). To be fair, that's pretty realistic for a millennial in the late 2010s to early 2020s.

* NotSoAboveItAll: Mateo is an incredibly hard worker, as well being being highly competitive, and he looks down on the rest of the cast for not working as hard as he does...when he's actually working. He takes unscheduled breaks when he feels like it, and has spent the entire day in the break room on at least one occasion.

An airheaded, quintessentially Gen Z teenage employee who works at the cashier. Cheyenne is pregnant at the beginning of the series and gives birth at the end of season 1 to a baby girl named "Harmonica".

* TookALevelInCynic: A common side effect of growing pains, of course. Cheyenne starts out naive and too nice for her own good. In later seasons, she's surlier, snarkier, and more assertive.

* StepfordSmiler: Glenn's happy facade starts cracking early, and finally breaks before season 1 is over. He comes back around to this state in Season 2.

** A gay couple decides to not be offended and join Glenn's impromptu dance party (he was trying to show that he accepted them) after one half points out that Glenn is essentially the other half's father from "two years ago".

* AmbiguouslyBrown: Mateo and the other Asians at Cloud Nine [[MistakenNationality think she's one of them]]. She has to clear up that she isn't of Asian ethnicity, but Hawaiian. JustifiedTrope; beyond the obvious physical similarities, Polynesians like Hawaiians share considerable genetic makeup with Southeast Asians like Filipinos (e.g. [[CaptainObvious Mateo]]) as a whole, having common origins.

* HiddenDepths: A trained midwife who has eidetic memory.

* TheFriendNobodyLikes: 'Friend' in this case is used as loosely as possible. Contrary to his opinion that he, Amy, Jonah and Garrett are in some sort of tight friend group, Marcus is a lot less popular than he thinks he is. In the later seasons, this is less pronounced, especially as he befriends Isaac due to similar personalities.

* SuperDoc: Subverted. He comes in seemingly ready to deliver Cheyenne's baby, asks her if she's taken any drugs that might affect the birth...and then walks away saying his job is done, since as a pharmacist, he wasn't trained in childbirth. In another episode he's shown to not know how to do first aid either.

* TheMole: When he [[spoiler:betrays Mateo and the rest of the store's employees by accepting a cushy corporate job instead of exposing corporate's wrongdoings,]] he weakly attempts to justify his choice by arguing that he will be the workers' "man on the inside", helping to take down corporate from within. While none of the workers believe him for a second, he does use his position to offer Amy and Mateo information at critical moments, such as warning them [[spoiler:that corporate is sending ICE to raid the store to intimidate the workers out of unionizing]] and later that [[spoiler:that corporate is considering shutting down the store.]]

* PokeThePoodle: After learning that [[spoiler:Amy set Mateo up with her brother]], Jeff's idea of revenge is to...fart in her office.

* StraightGay: Mateo can apparently tell that he's gay because of his "gaydar", but nobody else even remotely guessed that Jeff was gay until Mateo tells them they're in a relationship.

* StraightGay: Not as swishy as Mateo but still into men, although the implication is that he's a bit of a softspoken homebody.

* BunnyEarsLawyer: Very ditzy, kinda lazy, some odd thought processes, but extremely good at working the cosmetics counter.

* Foreshadowing: Her first introduction to the store happens while everyone walks out and ignores her after Glenn forgets to introduce her. This gives a clue on how she will be treated further.

* Foreshadowing: Her first introduction to the store happens while everyone walks out and ignores her after Glenn forgets to introduce her. It does not get better.

* AFoolAndHisNewMoneyAreSoonParted: Season 4, its revealed that Glenn made an error with his wage and he was being paid $86 per hour instead of $8.60 for six years. But by the end of the season, [[spoiler:it's revealed that he's been living in a hidden utility closet at the store for seven months because he's homeless]].

* AFoolAndHisNewMoneyAreSoonParted: Season 4 he reveals that Glenn made an error with his wage and he was being paid $860 per hour instead of $8.60 during 2018. But by the end of the season, [[spoiler:it's revealed that he's been living in a hidden utility closet at the store for seven months because he's homeless]].